Where does documentation fit into usability?

Gary Bunker

Using a case study of an international software documentation project, Gary will explain how technical communicators can benefit from becoming more involved in the usability process.

Gary might also explain how his company thought it had all the documentaiton answers until it asked some users to test the documentation. However, that part might be too embarrassing - it couldn't happen to us, could it?

Key Points

What is usability?
What does usability mean in terms of documentation?
Usability testing
Increasing lead times through testing
Cyborg Systems - A case study